Website Terms of Use

Last updated: 13 October 2026

About this website

This website is operated by The Parcel Store Ltd, registered in England and Wales under company number 11269590. Our registered office is The Parcel Store, Unit 1056 Moulton Park, Deer Park Road, Northampton NN3 6RX.

These terms explain the permitted use of this information website. They do not set the contractual terms for transporting, storing, packing or handling goods.

Contacting us and service arrangements

Contacting us by phone, email or message starts a conversation. It does not place an order, reserve capacity or create a shipping or fulfilment agreement. Any quotation, service scope, charges, carrier conditions and applicable service terms must be agreed separately before work starts.

Please provide accurate details and only give us another person’s information where you are entitled to do so.

Using the website

You may use the website to learn about our services and contact us. You must not use it for unlawful activity, attempt unauthorised access, introduce malicious software, impersonate another person, or deliberately interfere with its operation. We may restrict access where reasonably necessary to address misuse or protect the service.

Website information

We aim to keep our information accurate. Services, availability and carrier arrangements can change, so please confirm the details relevant to your requirements with us. General website information is not a guarantee of a particular delivery time, rate or service level.

The site may occasionally be unavailable for maintenance or because of a technical issue. For urgent matters, contact us by phone or email.

Content and brands

Website content is owned by The Parcel Store Ltd or its respective rights holders. You may view it and make reasonable copies for evaluating our services or your internal business use, keeping relevant ownership notices. Wider republication or commercial reuse requires permission from the appropriate rights holder.

Carrier and software names and logos belong to their respective owners. Their appearance does not transfer ownership or imply endorsement beyond any actual commercial relationship.

Links and privacy

External websites may have different terms and privacy practices. Linking to them does not mean we control their content. For information about personal data, see our Privacy Notice.

Responsibility and your rights

Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any responsibility that cannot lawfully be excluded. These terms do not remove statutory consumer rights.

Applicable law

These terms are governed by the laws of England and Wales. For business users, disputes concerning these website terms are subject to the courts of England and Wales. If you are a consumer, this does not remove mandatory protections or any right to bring proceedings in the courts of your home jurisdiction.

Updates and contact

We may revise these terms and update the version date. Changes to website terms do not change a separately agreed service contract.

Email support@theparcelstore.com, call 01604 945 445, or write to our registered office.